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OUR AFTER-SALES ALL OVER THE WORLD

AN OMNIPRESENT AFTER-SALES DIVISION

UN SAV OMNIPRÉSENT

AN OMNIPRESENT AFTER-SALES DIVISION

On the strength of its experience and with perfect technical knowledge of our products, CHARLATTE RESERVOIRS assists its customers on-site to commission the tanks thanks to our technical support service, in France and abroad. This also involves training your agents in the field to ensure that CHARLATTE tanks work properly and over the long-term.

The importance of the after-sales division in the purchasing decision is critical for technical products like our hydro-pneumatic tanks. This is why our after-sales managers and technicians are the guarantors of the quality and reliability of our products. They undertake to settle all claims related to the operation of our tanks and to answer any questions you may have, wherever you are in the world.

Our Services

  • Des conseils techniques

    Technical advice

    on the correct installation and commissioning of our products backed up by documentation and different technical specifications which can be viewed on our website.

  • Aide et assistance technique sur site

    On-site technical help and support

    to commission our different equipment in the best conditions.

  • Identification et commercialisation

    Identification and sale

    of all spare parts making up our products.

  • Intervention sur site pour remplacer ces diverses pièces

    On-site support to replace these different parts

    bladders, levelling equipment, etc., on all of our tanks.

  • Formations techniques

    Technical training

    courses on-site or in classrooms for the commissioning and maintenance elements of our products, etc.

  • Enregistrements de pressions et acquisitions de données

    On-site pressure readings and data acquisition

    of our water hammer protection tanks to validate their operation and network protection.

Our agents regularly carry out on-site inspections and preparation work for ten-year reclassification of pressure tanks, within the framework of new European legislation concerning pressure equipment (DESP 97/23 CE). You can view this information and the text of the decree of 15th March 2000. For more information, go to the regulations page.

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Contact the after-sales division:

by email to this address, sav@charlattereservoirs.fayat.com or through our form